Frequently Asked Questions

Yes — Fan Zone Sepak Bola operates under a gaming license from the Curacao eGaming Authority. The platform complies with anti‑money‑laundering (AML) standards and uses RNG certification for non‑sports products, ensuring fair play. Players are advised to check local laws regarding online sports betting in their jurisdiction.

To complete KYC (Know Your Customer) you must upload a clear copy of a government‑issued ID (KTP, passport, or driver’s licence) and a recent utility bill or bank statement showing your name and address. The verification process usually takes less than 24 hours after the documents are received. In some cases, additional proof of payment method may be requested.

Deposits can be made via local bank transfer (BCA, Mandiri, BNI, BRI), e‑wallets (OVO, Dana, GoPay, LinkAja), and major credit/debit cards. Withdrawals are processed to the same bank account or e‑wallet used for the deposit; bank transfers typically clear within 1‑3 business days, while e‑wallet withdrawals are instant after internal review.

The welcome bonus is a 100% match up to Rp 500,000 with a 35× playthrough requirement on the bonus amount only. You have 30 days from the moment the bonus is credited to meet the wagering target; failing to do so results in forfeiture of the bonus and any derived winnings. Contributions vary: sports bets count 100% of the stake, casino games 10‑25% depending on the title.

If a match is postponed before its scheduled start and not resumed within 48 hours, all pre‑match bets on that fixture are void and the stake is refunded. For abandoned matches (e.g., red‑card, injury, or weather), bets are settled according to the official competition rules; if the match is officially declared void by the governing body, the stake is returned. Live‑betting markets are closed as soon as the official decision is announced.

Fan Zone Sepak Bola offers deposit limits, loss limits, session‑time reminders, self‑exclusion (temporary or permanent), and easy access to problem‑gambling support organizations. You can set or adjust these controls from the ‘Responsible Gambling’ section of your account without contacting support. If you need further assistance, customer service can guide you to professional counseling services.